Check if your contract is due for an upgrade by using our upgrade eligibility tool or SMS the word Upgrade to 30630.

If your contract is eligible for an upgrade, browse the latest deals and promotions in our stores and our site, visit our MTN Stores and speak to an agent.

You can request an upgrade before the end of your contract, but you’ll need to settle the remaining balance of your old contract and may be charged an early upgrade fee. To apply for an early upgrade, send an email to info@citybowl.co.za.

If you don’t need or want to upgrade your handset or device, visit our stores, and speak to an agent or send an email to info@citybowl.co.za requesting the upgrade cancellation.

The information you provide in your upgrade application is, generally, all the information we need. But if we do need any additional information, we will contact you directly.

If you have an open order on your account, you won’t be able to upgrade until the open order is completed or removed from your account. An open order is an order that is in progress or future-dated, such as:

• Adding a number
• Changing usage limits or services on your number
• A SIM swap or port on your number
• Disconnecting, suspending, or reconnecting service
• Changing your price plan
• Transferring ownership